If an item is defective or was delivered incomplete, we will cover the return shipping costs or send you the missing parts.
In all other cases, you are responsible for return shipping and may choose a shipping provider of your choice (e.g. DHL, Hermes, DPD, UPS, etc.).
For returns within Germany, we offer a DPD return label upon request for a fee of €5.99. This amount will be automatically deducted from your refund. For orders from abroad, we kindly ask you to arrange the return shipment yourself using a shipping provider of your choice.
Important: If you placed your order through one of our partner retailers, please contact them directly. The respective retailer will inform you about their specific return process.